Job Details

Description

Position: Ticketing Assistant

Department: Programming

FLSA Status: Non-Exempt, Part-Time

Pay Rate: $25/hour

Position Summary:

Reporting to the Senior Program Manager and Ticketing Coordinator, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from June 1 - October 31.

The Ticketing Assistant(s) will work with the Ticketing Coordinator to handle the ticketing needs of all shows throughout the summer season. Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Coordinator and Ticketing Assistants, exact assignments to be determined. This is a non-regular part-time position, tentatively from June 1 - October 31. Individual start dates to be determined upon hiring.

Position Elements:

• The Ticketing Assistant will support the Ticketing Coordinator with the responsibility of fulfillment, tracking, and distribution of department ticket needs and parking requests to assigned concerts.
• This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.
• Coordinate any outstanding ticketing needs, releases, holds with box office.
• On event days, act as onsite contact and liaison for any artist ticketing issues or last minute requests.
• Responsible for screening, reviewing and resolving artist inquiries in regards to credit card information, ticket distribution, pricing and general venue information
• Distribute ticket counts to department heads, producers, agents, artist managers, etc.
• Collaborate with other members of the ticketing staff on the creation of event seating maps.

• Assists Program Manager as needed with concert pre-sales and on-sales.

Relationships:

Reports To: Senior Program Manager

Interacts With: Vice President, Programming Presentations

Associate Director, Programming Presentations

Program Manager, Programming Presentations

Ticket Coordinator

Artist Venue Assistants

Guest Artists, Managers, and Agents

Box Office Staff

Minimum Requirements

Position Requirements:

• Must be available to work on concerts as assigned from approximately May 1 - October 30. Hours will vary per week based on concert and projects assigned to the individual.
• High School Diploma or its equivalency
• 2-4 years of related work experience
• Experience working with high volume ticketing requests
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast-paced environment
• Customer service oriented in all industry and interoffice interactions
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from co-workers, artist teams, VIP clients, etc